Reference

What You Agree To When You Use 4999bit

Before you open an account or fund your wallet via bKash, Nagad, or Rocket, these legal terms set out your rights, our responsibilities, and the conditions that govern every interaction on this platform.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder rightsPolicy contact availableBangladesh eligibility conditions
4999bit What You Agree To When You Use 4999bit
HOW WE HANDLE POLICY

Data, Security and Your Rights Under These Terms

Our legal obligations to you go beyond a list of rules. Here is how we handle the specific areas that matter most to account holders in Bangladesh — including how your data is stored, how account security works, and what you can ask us to do with your records.

Data Retention

We retain account data and transaction records — including bKash, Nagad, and Rocket payment histories — for the period required under applicable policy. You may request a summary of your records through the support email channel.

Account Security

Your account is protected by OTP verification at login and wallet confirmation at withdrawal. If you suspect unauthorised access, contact us immediately and we will lock the account pending your identity check.

Cookie and Session Policy

We use session cookies to keep you logged in and to remember your wallet preferences between visits. These are functional cookies only — they do not track your activity outside of 4999bit.

Right to Request Changes

You can request correction of inaccurate account details or ask us to close your account at any time. Submit the request through live chat or support email with your registered wallet number for verification.

POLICY CONTACT PATHS

Reach Us About Legal or Account Policy Questions

If you have a specific question about how these legal terms apply to your account, your wallet transactions through bKash, Nagad, or Rocket, or your eligibility as a Bangladesh-based account holder, our support team is the right first stop. Raise your concern through any of the channels below and we will direct it to the right person.

Live Chat Open the chat widget from any page on the platform. Describe your legal or policy concern and we will connect you to an account specialist who can respond directly.
Email Support Send a written query to our support address for policy matters that need a documented response. Include your registered wallet number — bKash, Nagad, or Rocket — for account identification.
Account Help Centre Navigate to the Help section inside your account dashboard. Policy articles, jurisdiction conditions, and wallet-specific terms are indexed there for quick reference.

Common Questions About Policy and Account Rights

These are the questions we hear most often from account holders in Bangladesh around legal terms, eligibility, data rights, and what happens when something goes wrong. If your question is not here, contact us directly through the support channel.

Eligibility depends entirely on your local law and the region you are accessing from. We do not make a legal determination on your behalf — you are responsible for confirming access is permitted where you are.

Your wallet transaction records — whether via bKash, Nagad, or Rocket — are retained according to our data policy. You can request a copy of your transaction history by contacting support with your registered account details.

Yes. Submit a closure request through live chat or support email. Include your registered bKash, Nagad, or Rocket wallet number so we can verify your identity and process the closure correctly.

Raise a dispute through our support email channel with a written description of the issue. We review each case against the policy conditions in place at the time the account action was taken.

Updated terms are published on this page with the effective date noted. If you continue using the platform and funding your wallet after a change is published, that constitutes acceptance of the revised terms.

Contact us via the account Help Centre or support email. We will verify your identity against your registered wallet — bKash, Nagad, or Rocket — and correct any inaccurate details upon confirmation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.