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What You Agree to When You Use 4999bit

These terms set out the rules that apply to your account on 4999bit — from how you open it to how you move money through bKash, Nagad, or Rocket.

Account holder rulesbKash, Nagad, Rocket wallet termsEligibility by local lawAccount suspension conditionsHow to contact us about terms
4999bit What You Agree to When You Use 4999bit
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about how a rule was applied to your account, our support team handles terms-related queries separately from general account help. You can reach us through the channels below. For wallet-related term disputes — such as a Nagad or bKash transfer that was flagged during verification — include your transaction reference number when you write in so we can pull the record faster.

Live Chat Available directly from your account dashboard. Use this for urgent terms queries — include your account ID and the specific clause or transaction you want reviewed.
Email Support Send your written terms dispute or account-rule question to our support address. We aim to respond with a case reference so you can track progress on your query.
Help Centre The Help Centre carries plain-language explanations of key clauses — account verification, wallet rules for bKash and Rocket, and the steps for requesting account closure.
HOW WE HANDLE ACCOUNTS

Account Security and Policy Commitments

Your account details, wallet numbers, and transaction history are held under our data security practices. We do not share your bKash, Nagad, or Rocket wallet number with third parties outside of what is required to process your transaction. Account access is protected by OTP verification tied to your registered mobile number, and any change to your withdrawal wallet requires a re-verification step before it takes effect. These commitments sit inside these terms and cannot be waived.

Data Retention

We keep account and transaction records for the period required by our operational policies. You can request a summary of your data through the support channels listed on this page.

Wallet Verification

Any new bKash, Nagad, or Rocket number added to your account goes through a live OTP check before withdrawals are processed to it. This step protects your funds from unauthorised changes.

Account Changes

To update your registered mobile number or linked wallet, contact support directly. We do not allow self-service wallet swaps without identity confirmation — this is a terms requirement, not a technical limit.

Terms Update Notice

When we revise these terms in a way that affects your account rights, we send notice to your registered contact before the change takes effect. Minor clarifications may be updated without prior notice.

Questions About These Terms Answered

These are the questions we get most often about how the terms work in practice — covering account eligibility, wallet rules, disputes, and how to close your account if you choose to.

Access to 4999bit depends on your local law and eligible region. We cannot confirm legality in your specific location — that is your responsibility to verify before opening an account.

Withdrawals to a bKash number that does not match your registered mobile will be held during verification. Contact support with your transaction reference to resolve the mismatch quickly.

We can suspend or close accounts that breach these terms — including fraud, duplicate accounts, or misuse of promotional credits. Where possible, we notify you first unless the breach is severe.

Submit a data request through our support channels — live chat or email both work. Include your account ID and we will compile your transaction and account records for you.

Continued use of your account after a terms update is published counts as acceptance. For material changes, we send advance notice to your registered contact before the new terms take effect.

Contact our support team and request account closure in writing. We will confirm your identity, process any pending Nagad or Rocket withdrawal, and close the account once the balance is clear.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.